Diagnostic Fee: 

The diagnostic fee is $75   

The diagnostic fee is required BEFORE or AT the time that diagnostics are performed  

Diagnostic fees are NON-REFUNDABLE 

Diagnostic fees are separate from repair, labor, and parts.  

Payment of the diagnostic fee does not obligate the customer to approve services.   

What The Diagnostic Fee Covers: 

Time spent inspecting and testing the vehicle 

Use of diagnostic tools and equipment  

Professional evaluation of the concern 

Explanation of findings  

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What The Diagnostic Fee Does NOT Cover: 

Repair Labor 

Parts 

Programming or calibration  

Multiple or unrelated diagnostic concerns  

Guaranteed repair results 

Additional diagnostic time or testing beyond initial concern may require additional fees 

Repair Estimates and Authorization: 

After diagnostics are completed, findings will be explained to customer 

A repair estimate will be provided when, if at all, possible 

No repairs are performed without customer approval  

Approval may be given in writing or by text message 

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Important Disclosures: 

Diagnostic results are based on condition of vehicle at time of inspection  

Vehicle systems are complex; a diagnostic identifies the MOST LIKELY CAUSE, not a guarantee. 

Some issues may require additional diagnostics if new symptoms appear  

Completing a diagnostic does NOT guarantee that repairs will fully resolve the issues 
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Customer Responsibility:  

The customer is responsible for deciding whether to approve or decline repairs 

Declined repairs may affect vehicle safety or performance and will be documented 

Customer-supplied parts are installed at customers risk and are not warrantied 

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Payment Terms: 

The $75 diagnostic fee is due regardless of whether repairs are approved 

Failure to pay may result in refusal of further services 

The diagnostic fee is due before diagnostic begins or at time of diagnosis 

Paying with a card issues a 3% processing fee on top of state taxes 

Paying with cash does not include the 3% processing fee 

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Right To Refuse Service: 

We reserve the right to refuse or discontinue service due to: 

Non-payment 

Unsafe working conditions 

Incomplete or inaccurate vehicle information 

Abusive, aggressive, or inappropriate behavior __________________________________________________________________

Customer Acknowledgement:  

By authorizing diagnostic services, the customer acknowledges and agrees to this diagnostic policy including the $75 diagnostic fee  

Customer Initials_____ 

Customer Signature_______________________________ 

Date___/____/_______ 

Witness Signature_________________________________